Shipping policy
Shipping Policy
Processing Time: Orders are typically processed within 2-3 business days (Monday-Friday, excluding holidays) after your order is placed. During peak seasons or sales events, processing times may be slightly extended.
Shipping Methods & Costs: We offer various shipping options, with costs calculated at checkout based on the weight of your order and your delivery address. We partner with reliable carriers to ensure your package arrives safely.
Estimated Delivery Times:
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Standard Shipping: 5-7 business days after processing.
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Expedited Shipping: 2-3 business days after processing (where available).
Please note that these are estimated delivery times. Actual delivery may vary due to carrier delays or unforeseen circumstances.
Order Tracking: Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your package.
Shipping Destinations:
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Domestic: We ship to all contiguous 48 states in the USA.
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International: Currently, we do not offer international shipping.
Incorrect Shipping Information: Please double-check your shipping address before finalizing your order. Old Town Candle Co. is not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.
Damaged or Lost Packages: In the rare event that your order arrives damaged or is lost in transit, please contact us immediately with your order number and photos of the damage (if applicable). We will work with the carrier to resolve the issue and ensure you receive your products.