Refund policy
Return Policy
Your satisfaction is important to us. If you are not completely satisfied with your Old Town Candle Co. purchase, you may return eligible items within 14 days of delivery.
Eligibility for Returns:
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Items must be unused, in their original condition, and in their original packaging.
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Returns must be accompanied by proof of purchase (order number or receipt).
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Sale items, gift cards, and custom/private label orders are final sale and not eligible for return.
How to Initiate a Return:
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Contact Us: To start a return, please email us with your order number and the reason for your return.
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Return Authorization: We will review your request and, if eligible, provide you with return instructions and a Return Merchandise Authorization (RMA) number. Please do not send items back without an RMA number, as they cannot be processed.
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Package Your Item: Securely package your item(s) in their original packaging, including all accessories and documentation. Clearly write the RMA number on the outside of the package.
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Ship Your Return: You are responsible for the shipping costs associated with returning your item. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days. Please remember it can take some time for your bank or credit card company to post the refund.
Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for the original item and place a new order for the desired product.